PREFACE One Small Step......................................................1
CHAPTER ONE Why Kaizen Works......................................21
CHAPTER TWO Ask Small Questions........................................... 5
CHAPTER THREE Think Small Thoughts........................................67
CHAPTER FOUR Take Small Actions.......................................85
CHAPTER FIVE Solve Small Problems...................................... 119
CHAPTER SIX Bestow Small Rewards...................................... 145
CHAPTER SEVEN Identify Small Moments.........................................159
CHAPTER EIGHT Kaizen for Life............................................................173
ABOUT THE AUTHOR ...................................182