Tanks 致谢Introduction 序言1 Face to face 会面Basic skills and techniques for talking to people in business situations2 letters,faxes and memos 信件，传真和备忘录Basic skills and techniques for business correspondence3 On the phone 通电话Basic skills and techniques for using the telephone in business4 Summaries,notes,reports 总结，笔记，报告Basic skills and techniques for writing reports,making notes,summarizing and taking notes of conversations in business5 Working together 一起工作Talking about where you work,employment policy,a companys activities,organization and history6 International trade 国际贸易Ordering and supplying goods or services;answering and making enquiries,making offers,placing and acknowledging orders7 Money matters 货币贸易Methods of payment,cash flow,invoicing,dealing with non-payment problems8 Dealing with problems 处理问题Complaining and apologizing,delivery and after-sales problems9 Visitors and travellers 访问者和旅行者Looking after foreign visitors and travelling on business; hotels,restaurants,small talk,telling stories10 Marketing 市场营销Marketing a product,market research,promotion and advertisingFiles 文档BEC考点分布表